Last Updated: September 10, 2025
Website: www.epiqshop.com
Contact Email: support@epiqshop.com
1. International Shipping
At Epiq Global Shop, we proudly ship our products worldwide. As a dropshipping store, we work with multiple international suppliers to fulfill your orders. This allows us to offer a wide variety of products at competitive prices — no matter where you live.
Please note that shipping times and costs can vary depending on your location and the supplier fulfilling the order.
2. Order Processing Time
- All orders are processed within 2 to 5 business days.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders or your item is temporarily out of stock, processing times may be slightly delayed.
Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (if available).
3. Estimated Shipping Times
Because our products are shipped directly from global suppliers, shipping times may vary based on your destination.
| Region | Estimated Delivery Time |
| United States | 7 – 20 business days |
| Canada | 10 – 25 business days |
| United Kingdom | 7 – 20 business days |
| Australia & New Zealand | 10 – 25 business days |
| Europe (general) | 7 – 25 business days |
| Asia | 7 – 20 business days |
| Africa & Middle East | 12 – 30 business days |
| South America | 15 – 35 business days |
Note: These are estimated delivery times and are not guaranteed. Customs delays, postal service disruptions, or global events may affect final delivery.
4. Multiple Shipments
If your order contains items from different suppliers or warehouses, your items may arrive in separate packages at different times. Each package will have its own tracking number (if tracking is available).
5. Tracking Your Order
We provide tracking information for most orders. You will receive a tracking number via email once your package has been shipped.
To track your order, click the link in your email or visit our tracking page.
If you haven’t received tracking information within 7 business days, please contact us at support@epiqshop.com.
6. Customs, Duties, and Taxes
Epiq Global Shop is not responsible for any customs fees, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and customs clearance).
Please check your country’s import rules before placing an order.
7. Incorrect Shipping Information
Please double-check your shipping address before completing your purchase. We are not responsible for orders delivered to an incorrect or undeliverable address provided by the customer.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order.
8. Lost or Delayed Orders
If your order is significantly delayed or appears to be lost, please contact us at support@epiqshop.com, and we will investigate the issue with the shipping carrier or supplier.
- We consider a package “lost” if it has not arrived within 60 days of shipping.
- We will do our best to offer a replacement or refund for lost orders.
9. Shipping Restrictions
Some products may not be available for shipping to certain countries or regions due to local laws, customs restrictions, or supplier limitations. If your country is affected, we will notify you and issue a full refund if necessary.
10. Need Help?
If you have any questions about your shipping status, tracking number, or delivery timeline, our customer support team is here to help.
Contact us anytime:
support@epiqshop.com
Thank you for shopping with Epiq Global Shop. We appreciate your patience and understanding as we work with global partners to deliver your orders safely and efficiently.