Company FAQ’s
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Find Answers to some of your Questions.
General Questions
1. What is Epiq Global Shop?
2. Where are you located?
3. Do you have a physical store or shop?
4. Is Epiq Global Shop Legit?
5. How does dropshipping work on your site?
Account & Orders
6. Do I need an account to place an order?
7. How do I create an account?
8. I forgot my password. What should I do?
9. Can I change or cancel my order?
10. Can I track my order?
Shipping & Delivery
11. Do you ship internationally?
12. How much does shipping cost?
13. How long does delivery take?
14. Can I expedite my shipping?
15. Where can I find my tracking number?
16. Why is my order taking so long?
17. What if my package is lost or missing?
Products & Availability
18. Are your products original?
19. How do I know if an item is in stock?
20. Do you restock items?
21. Can I request a product not listed?
Payment & Pricing
22. What payment methods do you accept?
23. Is it safe to use my credit card on your website?
24. Do you offer discounts or promo codes?
25. Are prices listed in USD?
26. Will I be charged customs duties or taxes?
Returns & Refunds
27. What is your return policy?
28. How do I request a return?
29. Do I have to pay for return shipping?
30. When will I receive my refund?
31. Can I exchange a product?
Product Issues
32. What if I receive a defective item?
33. I received the wrong item. What now?
Customer Support
34. How can I contact customer support?
35. What are your support hours?
Security & Privacy
36. Is your website secure?
37. What do you do with my personal information?
Other Common Questions
38. Can I change my shipping address after ordering?
39. Do you offer wholesale or bulk orders?
40. Do you offer gift packaging?
41. Can I leave a review for a product?
Technical Help
42. The site won’t let me checkout. What do I do?
43. I didn’t receive a confirmation email.
Epiq Global Shop Community
44. Do you have a referral PROGRAM?
45. Can I follow you on social media?
Shipping-Specific Regional Questions
46. Do you ship to APO/FPO addresses?
47. Do you ship to remote areas or islands?
Sustainability & Ethics
48. Are your products eco-friendly?
Loyalty & Rewards
49. Do you have a rewards or loyalty program
Site Navigation
50. How do I find the best deals on your site?