Customer Help
Find Answers to some of your Questions.
General Questions
Epiq Global Shop is an international online marketplace offering a wide range of quality products at competitive prices, delivered straight to your door—wherever you are in the world.
We are an online-based global store with fulfillment partners worldwide. This allows us to ship products internationally from various warehouses.
No, Epiq Global Shop operates entirely online to bring you the best deals globally without the overhead costs of physical retail.
Yes! We are a trusted online retailer committed to customer satisfaction and secure shopping. You can always reach us at support@epiqshop.com for any inquiries.
When you place an order, we process and ship it directly from our suppliers to your address—cutting down on costs and shipping times.
Account & Orders
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and view your purchase history.
Click the “Sign Up” or “Account” button at the top of our website and fill in your details. It’s quick and free!
Click on “Forgot Password” at login to reset it. You’ll receive an email with a link to create a new password.
Orders are processed quickly. Contact us at support@epiqshop.com within 12 hours, and we’ll do our best to assist.
Yes! Once your order ships, you’ll receive a tracking number via email, then visit this link to track your order. You can also go to the top of the page and you will see Track your Order button.
Shipping & Delivery
Yes, we offer shipping all over the world.
Shipping rates vary by location and item weight. Shipping cost will be calculated at checkout and some product price include shipping fee so you get free shipping on some products.
Delivery times vary by destination:
- USA, UK, Canada: 7–15 business days
- Europe: 10–20 business days
- Asia & Africa: 10–25 business days
- Australia & Oceania: 10–20 business days
- In some cases, it might take up to 30 business days but rarely happens
At this time, we primarily offer standard international shipping to ensure affordability. Expedited options may be introduced soon.
You’ll receive your tracking number via email once your order ships.
Shipping may be delayed due to customs processing or high-volume periods. We appreciate your patience and understanding. But be assured your order will arrive to your address soon.
If your order hasn’t arrived within 30 days, please contact us at support@epiqshop.com. We’ll investigate and resolve the issue.
Products & Availability
Yes, we partner with reliable global suppliers to provide genuine, high-quality products.
Product availability is displayed on each product page. If out of stock, you’ll see a notification.
Yes, many popular items are restocked regularly. You can sign up for restock alerts on product pages.
Absolutely! Email us your request at support@epiqshop.com, and we’ll try to source it for you.
Payment & Pricing
We accept major credit cards, debit cards, PayPal, and other secure payment gateways.
Yes, we use SSL encryption to keep your payment details secure.
Yes, we have flash sales and discount codes available for various product categories. Check our website for current offers.
Yes, all prices are in USD. You can use a currency converter for estimates in your local currency.
Depending on your country’s import policies, you may be responsible for customs duties or VAT.
Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
Email support@epiqshop.com with your order number and reason for return. We’ll guide you through the process.
Yes, unless the item arrived damaged or defective.
Refunds are processed within 5–14 business days after we receive your returned item.
Currently, we don’t offer direct exchanges. You can return the item and place a new order.
Product Issues
Please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
We’re sorry! Email us a photo and your order number at support@epiqshop.com, and we’ll fix it right away.
Customer Support
You can email us at support@epiqshop.com or use the contact form on our website.
Our support team is available Monday–Saturday, 9 AM – 6 PM (GMT) which is 6 AM – 3 PM Nairobi, Kenya Time. We aim to reply within 24 hours.
Security & Privacy
Yes, epiqshop.com uses industry-standard SSL encryption to protect your data.
We only use your data to process orders and communicate with you. We never sell your information.
Other Common Questions
If your order hasn’t shipped, email us ASAP. Once shipped, we can’t change the address.
Yes! Please contact support@epiqshop.com with your request.
Not at this time, but we may offer it in the future.
Yes! We’d love your feedback. Simply visit the product page and click “Write a Review.” This will also help other customers to make a decision.
Technical Help
Try clearing your browser cache or switching to another browser. Still stuck? Email support@epiqshop.com.
Please check your spam/junk folder. If it’s missing, contact us with your name and order details.
Epiq Global Shop Community
Coming soon! Join our mailing list to be the first to know.
Yes! Follow us for updates, promos, and product launches. Links are at the bottom of every page.
Shipping-Specific Regional Questions
Some products can be shipped to APO/FPO addresses. Please email support@epiqshop.com to confirm.
Yes, we ship globally, including remote locations. Delivery may take a bit longer depending on the destination.
Sustainability & Ethics
We’re working with suppliers who are committed to sustainable practices. More eco-friendly options are coming soon.
Loyalty & Rewards
We’re planning a loyalty program to reward our returning customers. Stay tuned!
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